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Nienke Bloem's online courses/CX Story online course 2024
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  • €995

Create your best CX Story ever

  • Course
  • 33 Lessons

A 6-week course designed for CX leaders who want to create and deliver a powerful CX narrative that drives organizational change. This step-by-step program guides you in crafting a compelling CX Story that engages stakeholders, aligns with your company's strategy, and inspires action. You’ll learn how to structure your message, incorporate personal and customer insights, and deliver it with confidence.
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Contents

Introduction

Introduction to your online training 'Create your best CX Story ever'
2024 Workbook online course Create your best CX story ever.pdf
Our goal - A ten-minute CX Story
Spice it up! - Design of this online course
The practicalities - Plan and do
BONUS | 3 reasons why you need a good CX story - Make sure you have a clear vision

Phase 1 - Discover & Explore

Design of this module - Check your current CX story
The business rationale - Dive into the CX elements
BONUS | Past, present, future - Make a story line
The inspirational part - About creating excitement
Inspiration for your CX story - Dive into the CX elements
BONUS | Story board - find five visuals

Phase 2 - Define & Develop

Next phase: Define & Develop - Starting with Define
Ethos, Pathos and Logos - What you can learn from Aristotle
CX Strategy - What do you actually do?
The speaker triangle - About you, your topic and your audience
BONUS | Your brag list - Tell them the truth
Phase 2B: Develop - About diverging
You! - The 1st element of a good CX Story
Sense of urgency - the 2nd element of a good CX story
CX Strategy - The 3rd element of a good CX story
Closing & Call to Action - The 4th element of a good CX story
Your slide deck - A first draft of your presentation
BONUS | Beautiful visuals - Make your presentation memorable

Phase 3 - Deliver & Shape

Phase 3: Deliver & Shape - Design of this module
Check your CX story - Use the checklist in your workbook
Record yourself - Awful but necessary
Pro Speaker Tips - From a professional speaker
Setting up for success - Phase 3b Shape
Asking for feedback - Use my 6 questions
You did it! - Goooooo!
BONUS | What do you want your audience to do?

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